Frequently Asked Questions
What condition are your base cards and stickers in ?
All cards under £4.99 are sold in good condition using stock photos; individual photos provided for higher-value items, please ask if required.
Do you Ship Internationally ?
Currently we only ship within the UK. We will hopefully be able to offer other services in the future.
How long will it take to get my package ?
We will ship your order within 24hrs of ordering. Orders placed on a Friday, Saturday or Sunday will be posted on the following Monday.
Our standard shipping method is Royal Mail 48. Unfortunately despite it’s name the Royal Mail do not Guarantee 48hr delivery with this service. Sometimes a delay may occur within their network.
How do I track my order ?
A tracking number will be provided by email once your order is posted. This can be used on the Royal Mail website.
How can I cancel or change my order ?
Once the order has been posted it can not be cancelled however your welcome to return the item to us as per or our returns policy.
Who should I to contact if I have any queries?
Please send all enquiries by email to info@cardquest.co.uk